Article 1 - Application of conditions
The seller is defined below as the GliSODin® online shop of the ISOCELL Paris Laboratories brand, a commercial sign of ISOCELL NUTRA, whose registered office is at the following address:
ISOCELL NUTRA 53, boulevard du General Martial Valin 75015 Paris
Simplified joint-stock company with a capital of 40,000 euros, registered in the Paris RCS under no. 438 76 304 000 26, and the buyer is defined below as being the company or the signatory and accepting these terms and conditions of sale .
The buyer acknowledges having the ability to contract under the conditions described below, that is to say to have the legal majority and not be under guardianship or trusteeship. The buyer acknowledges having read these Terms before placing the order.
The general conditions of sale apply exclusively to all sales concluded by ISOCELL NUTRA, both for its own account and for that of its principals. Any other condition is binding on the seller only after written confirmation from him. The mere fact of placing an order or accepting an offer from the seller implies the unconditional acceptance of these terms and conditions. Any condition not in accordance with our terms and conditions that the buyer has formulated will be rejected unless we expressly and in writing acknowledged the applicability.
The present general conditions can be modified constantly and without notice by ISOCELL NUTRA, the modifications then being applicable to any subsequent order.
Article 2 - Orders
Orders are effective from the date of receipt of payment.
Orders addressed directly by the buyer or which are transmitted by the agents representatives of the seller engage the seller only when they have been accepted in writing. Any modification of the orders and any accessory or derogatory condition as to the object and the terms of the sale are valid only to the extent that they appear in the offer or the confirmation made by the seller.
Any offer to sell is subject to availability. Nevertheless, if despite the vigilance of the seller regarding his stocks, the products were unavailable after the order of the buyer, ISOCELL NUTRA undertakes to inform you as soon as possible, and may allow you to cancel or to modify your order.
In the case where the payment of the order of the buyer has already been debited by the seller, and if no modification of the said order seems to be possible, the buyer will be refunded without delay and at the latest in the 30 days of the payment of the sums he has paid.
Any clause emanating from the buyer, not accepted in writing by the seller who would be in opposition to the present general conditions or particularities defined in the price offer will be considered as null. No unilateral order cancellation will be accepted without the agreement of ISOCELL NUTRA.
Article 3 - Price
The prices of the site are indicated in euros all taxes included. They are applicable during the validation of the order by the consumer and do not include the participation in the delivery costs, invoiced in addition, and indicated before the final validation of the purchase order.
Prices are subject to French VAT and any change in the legal rate of this VAT will be implicitly reflected in the price of the products presented on the site GliSODin, on the date stipulated by the relevant application decree.
Article 4 - Payment
All orders are payable in euros. Payment of the full price must be made when ordering by the Buyer. At no time, the sums paid can not be considered as a deposit or installments.
To pay for the order, the Buyer has all the means of payment specified in the order form: credit card (credit card, Mastercard, Visa).
The buyer guarantees ISOCELL NUTRA that he has the necessary authorizations to use the method of payment he has chosen, when registering the purchase order. ISOCELL NUTRA reserves the right to suspend or cancel any order and / or delivery, whatever their nature and level of execution, in case of non-payment of any sum that would be due by the buyer, or in case payment incident.
Penalties of an amount equal to the legal interest rate plus five points are automatically applicable to amounts unpaid after a period of ten days from the date of invoice or notification of the rejection of bank payment for any other means of payment. The delivery of any new order may be suspended in case of late payment of a previous order and this notwithstanding the provisions hereof.
ISOCELL NUTRA reserves the right to request a photocopy of the identity card of the buyer and / or proof of address for any order.
As part of the fight against fraud on the Internet, information about your order can be checked for verification.
Article 5 - Choice of articles
The buyer having taken knowledge of the products and their characteristics, marketed by ISOCELL NUTRA, has under his sole responsibility and according to his needs as he has previously determined them before any order, made his choice on the product (s) making the object of his order.
Articles 6 - Delivery
The products will be delivered to the address indicated by the buyer on the order form.
The buyer may, at his express request, obtain the sending of the invoice to the billing address and not to the delivery address simply by asking the seller by mail or email.
In order to send the ordered products to the buyer, the ISOCELL NUTRA company has chosen to work first with the POSTE using the LETTRE FOLLOWED and COLISSIMO SUIVI systems of the POSTE or with the CHRONOPOST system of the POSTE for the most fast; and this in order to reduce the transport time between the order and the delivery of the products ordered.
The characteristics of the Letter Follow and Colissimo systems followed by the POSTE described on the www.laposte.fr website are applicable. Any changes in these provisions may be made by La Poste without notice, these changes will be applied by ISOCELL NUTRA.
The buyer is obliged to check, in the presence of the La Poste employee, if applicable, the condition of the packaging of the goods and its contents upon delivery. In the event that the buyer has any doubt of any nature whatsoever about the condition or the contents of his parcel, he is obliged:
• to apply the Colissimo procedure (in particular to report the damages due, all claims and reservations) and to refuse the goods by immediately issuing a statement of anomaly to the Post Office employee (finding 170.);
• to report these incidents to ISOCELL NUTRA through its online customer service within two business days, stating the said claims or reservations. Failure to comply with the procedure outlined above, no claim of the buyer will be accepted.
Quality or compliance issues
In case of delivery of a product not corresponding to the order (defective or non-compliant), the buyer must make his claim within fourteen days of receipt of the goods.
Complaints must be sent to Customer Service Online by e-mail, and must include:
• the buyer's details;
• the invoice number concerned;
• product references;
• the reasons for the claim;
The products must be returned by the buyer within fourteen working days from the date of delivery.
Otherwise, ISOCELL NUTRA will not make any exchange or refund of products ordered. Moreover, immediately reproducible products that have been unsealed, whose packaging would have been opened, can only be replaced and not reimbursed.
Any product to be exchanged or refunded must be returned at the expense of the buyer to ISOCELL NUTRA in its original condition and packaging and include all the product and its accessories in a perfect state of resale.
Failure to comply with the procedure outlined above and the time limits indicated, the buyer can not make any claim for non-compliance or defect of the delivered products, the products then being deemed compliant and free from defect.
The Colissimo system followed by La Poste allows delivery within an average of forty-eight hours from the premises of ISOCELL NUTRA. These delays are more generally seventy-two hours or ninety-six hours in the case of orders sent in letter followed.
The starting order is given by ISOCELL NUTRA after complete receipt of the price of the order. This deadline is indicative and any overrun may not give rise to damages.
In any case, and in accordance with the provisions of Article L 121.20.3 of the Consumer Code, the products ordered will be delivered within a maximum of thirty days from the day following the day the buyer has registered his order. , subject to full payment of the price. Failing delivery after the expiry of this period, the buyer will have the opportunity to cancel the order. The sums paid by the buyer will be returned to him without delay, to the exclusion of any other compensation.
In case of late delivery compared to the date initially fixed, the buyer must report it in writing (mail, email) to ISOCELL NUTRA, in order to improve the quality of service that can be offered to him and to allow seller to carry out a survey of La Poste. An inquiry with La Poste can last up to twenty-one working days. If during this period, the product is found, it will be immediately rerouted to the home of the buyer or recipient designated in the order form.
However, if the product ordered is not found at the end of this period of twenty-one days of investigation, ISOCELL NUTRA will proceed at their expense to a new shipment of products ordered by the buyer.
In the event that the ordered product is no longer available, the provisions referred to in Article 8 will be applied.
Article 7 - Retention of title
Under the law of May 12, 1980, the transfer of ownership of the goods delivered to the buyer will occur only after full payment of the price in principal and accessory or cashing accepted checks or other means of payment issued for the purpose of price settlement.
During the period from delivery to the transfer of ownership, the risk of loss, theft or destruction is the responsibility of the buyer. Failure by the buyer of his payment obligations for any reason whatsoever, confers on the seller the right to demand the immediate return of the goods delivered at the expense and risk of the buyer.
Article 8 - Guarantee
Any return of the defective product must be approved by ISOCELL NUTRA. For this purpose, the buyer will contact the seller's after-sales service, whose details will be indicated on a page of the seller's website provided for this purpose. No returns will be accepted without the prior agreement of the seller.
The defective product must be returned in its original packaging accompanied by a copy of its purchase invoice, include all the product and its accessories and the serial number of the product when it includes one. All costs and risks related to the return of the product are the responsibility of the buyer.
The warranties do not cover the abnormal, illegal or improper use of the products; damage resulting from abnormal shocks, maneuvering errors or modifications made by the buyer; defects as well as defects and consequences related to any external cause.
In any case, applies the legal warranty that requires the seller to guarantee the buyer against all consequences of latent defects of the thing sold.
Article 9 - Right of withdrawal
In accordance with Article L121-20 of the Consumer Code, the buyer has a period of fourteen clear days from the date of receipt, to return at his own expense and at his own risk, the products ordered, for exchange or refund. The products must imperatively be returned to ISOCELL NUTRA in a perfect state of resale, in their original state (unopened packaging, accessories, instructions ...), duly sealed.
Any product that is incomplete, damaged, damaged or whose original packaging has been damaged, will not be refunded or exchanged.
The buyer must inform ISOCELL NUTRA beforehand via his customer service online or by e-mail.
In the event of a refund request by the applicable customer (product not loosened - packaging not opened), ISOCELL NUTRA generally reimburses its customers within seven days. However, in accordance with articles L121-20-1 to L121-20-7 of the Consumer Code ISOCELL NUTRA have a maximum period of 30 days from the date of return of products to refund the customer.
In the event that this right of retraction is exercised by the buyer, the seller reserves the right to deduct from the customer all shipping costs that they are initially free or partially paid.
Article 10 - Limitation of liability
All products offered on one of our websites have been produced or imported in France in accordance with the legislation in force. However, it is up to the buyer to ensure the legality of the use he wishes to make. Thus, ISOCELL NUTRA declines any responsibility in the event that the delivered product does not respect the legislation of the country of delivery.
The responsibility of ISOCELL NUTRA can not be held in case of breach of its contractual obligations in case of out of stock or unavailability of the product, because of an exceptional case, fortuitous or a case of force majeure such as, and without limitation, disasters, total or partial strikes, fires, floods, failure or breakdown of equipment, means of transport, communication or the actions of the buyer.
ISOCELL NUTRA can not be held responsible for any indirect damage due to the present, loss of data or files, loss of exploitation, loss of profit, loss of chance, damages or expenses, which could occur due to the purchase some products. It is up to the buyer to make all the necessary arrangements in advance. Hypertext links may refer to other sites than the seller, so ISOCELL NUTRA disclaims any liability in the event that the content of these sites violates the legal and regulatory provisions in force.
To the extent permitted by law, ISOCELL NUTRA provides the site GliSODin.com and its contents on an "as is" basis, and makes no representations or warranties of any kind whatsoever, expressly implicitly, concerning the GliSODin sites, their functioning, their content.
Article 11 - Termination clause
In case of non-compliance with one of the obligations of the buyer by the latter, the sale will be terminated automatically and the goods will be returned to the seller at his discretion, without prejudice to any damages that the seller could argue with regard to the buyer, within forty-eight hours after the formal notice remains without effect.
Article 12 - Computing and Freedom
The information collected by ISOCELL NUTRA during any order from the buyer is necessary for the management of his order by the seller.
In accordance with the Data-processing law and Freedoms n ° 78-17 of January 6th, 1978, the purchaser has a right of access, rectification, opposition and suppression of the data concerning him near ISOCELL NUTRA.
ISOCELL NUTRA undertakes not to divulge or sell the buyer's details to other organizations or companies, with the exception of suppliers associated with the order. He may only be informed of offers from ISOCELL LABORATORIES - GliSODin®.
Article 13 - Jurisdiction clause
Any dispute relating to the formation, performance and termination of contractual obligations between the parties that can not lead to a settlement, will be submitted to the jurisdiction of the Commercial Court of Paris in whose jurisdiction is the seat of the seller, regardless of the conditions of sale and the method of payment accepted, even in the event of an appeal by guarantee or plurality of defendants, the seller reserving the right to apply to the territorially competent court to which the head office of the Buyer. The present contract is regulated by French law. The application of the Vienna Convention on the International Allocation of Goods is expressly rejected.